Legal page
Last updated: June 11, 2025
Your privacy matters to us. It’s your data not ours and we’re committed to protecting it. This policy outlines what we collect, how we use it, and what rights you have regarding your information. We don’t sell your data. Never have, never will.
What We Collect and Why
We collect only what’s necessary to deliver our services and support.
Identity & Access
When you reach out to us, fill a form, subscribe to a service, or become a client, we may collect your name, email, phone number, and company name. We use this to communicate with you, manage your account, and send updates (with your permission).
We may also collect optional info, like a profile picture or job title, to personalize your experience.
We never sell your personal information. We won’t use your name or company in marketing unless you give us permission.
Billing Information
If you purchase services from us, your billing info (like address and transaction details) is stored securely. Credit card data goes directly to our payment processor—we don’t store it. We keep a record of the transaction (like the last 4 digits of your card) for invoicing, account history, and fraud protection.
Project Data
If you share files or data with us while working on a project, we keep that content securely on our systems. It’s used only for the purpose of delivering what you hired us for. Once your project is done, you can request deletion at any time.
Website Data & Analytics
We collect anonymous data on how visitors use our website—things like browser type, time on page, and what site you came from. This helps us improve the site and your experience.
If you’re logged in or fill out a form, we may tie analytics to your account to understand how clients interact with our content.
IP Addresses & Security Logs
For security reasons, we log IP addresses when users access certain parts of our website or services. This helps us detect fraud, spam, or abuse.
Cookies & Tracking
We use cookies to:
Keep you signed in (where applicable)
Understand site usage through analytics
Test and improve the performance of our site
You can disable cookies through your browser settings if you prefer.
How We Share Your Info
We only share your information in a few situations:
With your consent: Like when you connect a third-party tool to your account.
With service providers: Trusted partners who help us run our services (like payment processors, email platforms, or analytics tools).
For legal reasons: If required by law, or to respond to valid legal requests.
No Magnetik team member looks at your content unless absolutely necessary—for example, if a technical issue requires manual fixing and you’ve asked us to investigate.
Your Rights
We respect your control over your information. You can:
Access and update your data
Request that we delete your data
Opt out of marketing communications
Ask for a copy of your data
Request that we limit how we use your data
You can do most of this by emailing us at team@magnetik.ca.
We don’t discriminate against users who exercise their privacy rights.
Data Storage Location
Our systems and providers are primarily based in Canada. If you’re outside Canada, please know your data may be transferred here and subject to local laws.
Questions or Concerns?
We're here to help. If you have questions about how we handle data or want to make a request, email us at: